When you see a beater, jalopy or junker in your shop, do not immediately start looking for the cheapest parts from your suppliers. Even though the vehicle may have seen better days, it still needs to be as safe as it was when it was new. Accidents do not discriminate between how much a car is worth and neither do lawyers. This is why recommending and using quality brake, chassis and ride control replacement components is important.
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Most technicians assume their repair information service systems are only for diagnostics and looking up torque specifications, but they also have information on service/maintenance intervals. This information can help sell specialty services like transfer case fluid replacement, cabin air filters and other items unique to the vehicle.
Mighty offers a complete line of filters, motor oil and the VS7 Chemicals to service any vehicle. Click here for more information.
Record all attempted sales and estimates that are not sold. If a customer does not approve a recommended service, make a note in your database. It is not a mark of failure for the shop, but rather an investment in the future when they come back.
Mighty offers support material to help you sell on more than price. Click here to learn more.
Lifetime or sealed does not mean the fluid can’t be serviced. “Lifetime” to most OEMs is when the powertrain warranty has expired. To drivers, lifetime means until the vehicle is driven to the junkyard.
Mighty offers a complete line of filters, motor oil and the VS7 Chemicals to service any vehicle. Click here for more information.
Most customers will tell you why they came to your shop for service. It could be because of an upcoming vacation, guilt for pushing a service indicator too far or even a check engine light. There is no such thing as an oil change for no reason at all.
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